Starcom
- 30 Years of Knowledge, Now Instantly Accessible
Starcom's three decades of institutional knowledge - locked in wikis, recordings, and one person's head. We built an AI that knows everything they know.
See How It Works →
The Result
The CEO stopped being the bottleneck.
The part that was really helpful was how well the agent composed the responses. The language development I thought was really clear.
- Sharon Nuss, CEO · Starcom
The Challenge
Starcom has been building software for plant nurseries for over 30 years. That longevity is their superpower - and their constraint. Three decades of customer-specific features, support history, and hard-won expertise had accumulated across SharePoint wikis, project management systems, recorded meetings, and the CEO's own memory.
The CEO had become the single source of truth for the entire company. Every complex support question, every edge case, every 'why does this work this way' - it all routed back to one person. New customer support agents needed months to get up to speed. Growth was being throttled by a knowledge bottleneck that no amount of hiring could solve.
What We Built
An AI that carries thirty years of institutional knowledge - and makes it available to everyone.
Knows Everything
Trained across SharePoint wikis, dev issue trackers, support histories, PowerPoint decks, Word docs, code repo markdown, and transcribed video meetings.
Understands Context
Not just search - the AI connects related information across sources and answers questions the way someone with deep institutional knowledge would.
Cleaned the Archive Too
Where documentation was outdated or contradictory, we used an LLM to audit and reconcile it - avoiding hundreds of manual review hours.
Instant Onboarding
New customer support agents now ramp in days, not months. The AI acts as an always-available expert backstop from day one.
Citations Included
Every answer links back to its source — the exact wiki page, document, or meeting transcript that informed the response. No black box. Full trust.
See It in Action
Five real interactions with the Starcom AI - the kinds of questions that used to require tracking down the CEO.
Asking a complex support question
What Changed
CEO freed to focus on strategy instead of answering support questions
New customer support agents ramp in days, not months
Every team member has instant access to 30 years of institutional knowledge
No more hunting through wikis or waiting for the right person
Accelerated a new software engineering project by surfacing foundational knowledge faster
Ready to unlock the knowledge already inside your business?
We'll help you identify what's worth capturing and build the system to make it accessible to everyone.